Frequently Asked Questions
At ProClean Restoration and Cleaning, we know that hiring a professional cleaning or restoration company often comes with a lot of questions. This FAQ page is designed to give you clear, straightforward answers about our services—from everyday needs like carpet cleaning, tile cleaning, and oriental rug cleaning to more specialized work such as water damage restoration, fire and smoke damage restoration, mold removal, and biohazard or trauma scene cleanup. We also provide specialty surface services, including concrete polishing and garage floor coating. Whether you’re dealing with an emergency or planning routine maintenance, our experienced team is here to guide you every step of the way. If you don’t find what you’re looking for, feel free to reach out to a member of our team—we’re happy to help. We’re proud to assist property owners throughout Pensacola, FL and the surrounding communities.
Q: What can I expect from your carpet cleaning service?
A: Our carpet cleaning service utilizes powerful truck-mounted systems to deep clean carpets and restore them to their original condition. Every client receives a follow-up call two days after service to ensure 100% satisfaction.
Q: Do you handle tile and grout cleaning?
A: Yes! Our advanced Turbo cleaning system can restore your tile and grout to its original color. We also offer grout sealing for long-lasting protection and grout recoloring services if desired.
Q: How do you clean oriental rugs?
A: We clean oriental rugs using a state-of-the-art $64,000 Turkish rug machine. This process combines traditional techniques with modern technology to ensure thorough cleaning and fast drying.
Q: How do you handle water damage restoration?
A: We have a huge inventory of drying equipment and a team of certified technicians ready to tackle projects of any size, from wet closets to flooded high-rises. We work with major insurance carriers and are available 24/7 for emergencies.
Q: What is involved in fire and smoke damage restoration?
A: Our team handles the entire process, from cleaning and removing smoke residues to rebuilding damaged structures. We aim to restore your property to its pre-loss condition as seamlessly as possible.
Q: What qualifies ProClean for mold removal?
A: We are certified by the state of Florida for mold remediation. Our process ensures thorough removal, and we work until your property passes a third-party mold assessor’s inspection.
Q: What is biohazard or trauma scene clean-up?
A: These services involve cleaning and sanitizing areas affected by hazardous materials or traumatic events. Our certified team ensures all traces are safely removed, and the property is restored to a safe and sanitary condition.
Q: Are your services available for commercial properties?
A: Absolutely! We cater to both residential and commercial properties and have the equipment and experience to handle jobs of any scale.
